You may book a room by clicking BOOK NOW.
We are open year ’round, even during haunted house season*.
*Except Independence Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day.
The time you book is the time we would like you to arrive. Your room timer will begin 15 minutes after your scheduled time whether or not you are here (barring emergencies or our own error.) If you arrive after that time, you may not get the full 30, 45, or 60 minutes to play the game, depending on our remaining schedule for the night.
Customers arriving 30+ minutes LATER than their scheduled time (without notifying us at 330-536-3327 with a legitimate reason) will have all tickets voided and will not be admitted into the game at all.
If you arrive more than 15 minutes after the time on your ticket, you may not receive the entire 30, 45, or 60 minutes to play, depending on our remaining schedule for the night. We have a schedule to keep, and players later in the day should not have to start late because you could not arrive on time.
If your group is going to be late for your scheduled time slot, or you will not be able to make it, please call us at (330) 536-3327 to let us know. If you give us notice, we WILL allow you to reschedule your room. If your entire group has not arrived within 30 minutes after your scheduled time, and you have not given notice, your time slot will be forfeited and tickets voided. However, our policy is absolutely no refunds unless we have 24-hours+ advance notice.
There is no age limit on players, however, we recommend that only ages 10+ play our games. Players that are 14 and under must be accompanied by a paying adult, and the room must be booked as private if any children are under 10. Any participants under the age of 18 will need an adult to sign their waiver.
All bodies inside of a room will be charged, even if they are a toddler. Only infants in a carrier will be allowed in for free. We do not encourage small children (under 10) in our rooms because of various reasons, mostly safety, but will allow them as long as you book a private room.
The Heist & Outbreak – 4-8 ppl; Serial Killer & The Cursed Tomb – 2-8 ppl.
We recommend at least 4 people in The Heist & Outbreak for the room to be run. However, if you’d like to run with more than 8 in any room (max 10) or less than 4 in our 60-minute rooms, please email your request to firstname.lastname@example.org and we will do our best to accommodate your request.
Perhaps. We recommend you play the games with your own group. If your group is small, you may be matched up with people you do not know. Don’t worry, this can actually make your experience more fun. The only way to ensure that your group is alone in a room is to purchase all available tickets for that room & time slot or check the “private event” box on our ticketing page.
Technically, Outbreak and Heist are accessible. However, the rooms are not very large, and anyone in a wheelchair may have trouble moving around. Serial Killer and The Cursed Tomb are NOT accessible, as they are upstairs in a building with no elevator.
Only 1 of our 4 rooms can be considered “scary.” Serial Killer, which is themed to a mature level, features a few “jump” scares. But, it is not scary like the haunted house and no live actors are involved. There is an emergency exit button available should any player wish to exit the room before it is finished. NOTE: Players are handcuffed and chained to the wall to start our Serial Killer game. NOTE: Weekends (Friday-Saturday, some Thursdays) from mid-September to early November every year, participants in the Heist and Outbreak games will have to walk through the middle of the Factory of Terror Haunted House in order to reach their escape rooms. They will also hear the sounds of the haunted house around them as they play their games. If this is an issue for anyone in your group, we advise you to avoid booking on nights where the Factory is open, or book on Sundays during the day.
Yes and no. The room will be locked at the start of the game, however, an emergency exit/panic button is located by the door in the event you must exit the room. Please alert your game controller if this causes you any anxiety or discomfort.
Yes. Our Serial Killer room features flickering lights that have triggered seizures in customers previously. If you suffer from epilepsy or any other disorder that may be affected by this, please alert your game controller before the game begins. Also, our Outbreak game involves slightly flickering lights.
Please dress to escape. We recommend clothes and shoes that are comfortable to bend, reach, sit, and move around in. Heels, open-toed shoes, and dresses are not recommended. Please know that, if you’ve booked our Heist room, it is possible you or someone else in your party may be crawling on the floor at some point. So, we recommend not wearing anything you don’t want to get dirty.
We reserve the right to refuse service to any parties we deem as a danger to other guests or our employees. If you or anyone else in your group arrives overly intoxicated or otherwise afflicted, you will not be permitted to play.
We do sell gift vouchers in increments of $26, $52, and $104. They are available for purchase by clicking HERE.
YES! We love doing corporate events here at Escape Canton. There are two (2) different conference rooms available for rent, as well as discounted escape room pricing for corporate groups who make use of those rooms. Escape rooms can be a fabulous tool for encouraging teamwork among employees, and, if you book your event at Escape Canton, you’d be joining many other influential companies from Northeast Ohio. For more information about our corporate accommodations, and to download a flyer for each of our conference rooms, please visit our CONFERENCE CENTER page. If you’d like to talk to us about booking a conference room, call 330-536-3327, or email us at email@example.com.
We will issue refunds ONLY if you cancel your booking more than 24 hours prior to your scheduled time. We DO NOT issue refunds for cancellations with less than 24 hours notice, or for No-Shows. We also DO NOT issue refunds for unused tickets if you show up with less than the amount of people that you initially paid for and have not given us at least 24-hours notice.